FAQs

General Questions

1. What is The Empress Emporium?
The Empress Emporium is a curated boutique offering an exquisite selection of gifts, home décor, and personal indulgence items, each chosen with thoughtfulness and an eye for unique beauty.

2. Where is The Empress Emporium located? 
Our main boutique is located in London, and we feature a comprehensive online store for your convenience.

Product Information

3. How are your products sourced? 
We pride ourselves on ethically sourcing our unique collection from artisans and crafters locally and around the globe, ensuring quality and authenticity in every piece

4. Do you offer gift wrapping services? 
Yes, we provide elegant gift wrapping solutions to complement your purchase and make your gift even more special.

 

Ordering & Payment 

5. How do I place an order?
Orders can be placed directly through our website. Simply add the desired items to your cart, proceed to checkout, and follow the instructions to complete your purchase.

6. What payment methods do you accept? 
We accept a variety of payment methods, including major credit cards, PayPal, and other digital payment options.

Shipping & Delivery

7. How can I track my order? 
Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your package's journey to your doorstep.

Returns & Exchanges

8. What is your return policy? 
We accept returns on certain items within a specified period from the purchase date, provided they are returned in their original condition. Please refer to our detailed return policy for more information.

Support

9. How can I contact customer service ? 
For any inquiries or assistance, please reach out to our customer service team via email at hello@theempressemporium.co.uk. Our team is dedicated to assisting you.

Miscellaneous

10. Do you offer a loyalty program? 
Yes, we value our customers and offer a loyalty program to reward repeat customers with discounts, special offers, and exclusive previews.

10. Can I customise a gift order? 
Absolutely! We offer customisation options for many of our products. Please contact us with your requirements, and we'll be delighted to assist you in creating the perfect gift.